Privacy Policy
Last Updated: June 12, 2026
Welcome to our single-product storefront. We operate the website located at Penssistant (the "Service") to facilitate the sale and shipment of our electronic gadget.
We value your privacy and practice strict data minimization. This Privacy Policy outlines what minimal information we collect, how it is handled by our core infrastructure providers, and your rights regarding your data.
1. Introduction & Data Controller
This Privacy Policy covers how we handle personal data when you visit our website or purchase our products. By using our website or placing an order, you agree to the collection and use of information in accordance with this policy. For any inquiries regarding your data, we act as the data controller.
2. Information We Collect
A. Information You Provide Directly to Us
Because we do not use password-based accounts or internal dashboards, we only collect the absolute minimum data required to process your transaction and communicate with you:
- Shipping & Fulfillment Information: Your full name, physical shipping address, and phone number (if required by international shipping carriers).
- Contact Information: Your email address, which is used for secure link authentication and transactional updates.
B. Payment Data (Processed by Third Parties)
We do not collect, store, view, or process any credit card numbers, banking credentials, or financial data on our website. When you check out, you are seamlessly integrated with our certified third-party payment gateway. They maintain industry-standard security compliance (PCI-DSS) to keep your transaction secure.
C. Information Collected Automatically
- Infrastructure Logs: We do not track user behavior or run any analytics platforms. However, standard, anonymized server logs (like IP addresses and browser types) may be automatically generated by our hosting provider strictly to ensure system uptime, performance, and security.
3. How We Use Your Information
We use your data strictly to fulfill the primary purpose of our business. Specifically, your data is used for:
- Order Fulfillment: Shipping your physical electronic gadget to your destination.
- Transactional Communication: Sending order receipts, tracking numbers, and secure login magic links via our email provider.
- Customer Support: Responding to your questions or troubleshooting issues when you email us directly.
We do not use your information to create marketing profiles, nor do we ever send marketing or promotional newsletters.
4. Third-Party Infrastructure Providers (Subprocessors)
We do not sell or rent your data to anyone. However, because our web application relies on modern cloud infrastructure, your essential shipping and email details are securely handled by our infrastructure partners.
5. Data Security & Retention
A. Data Security
Your data is stored within secure cloud networks managed by our infrastructure providers, utilizing modern encryption both in transit (HTTPS) and at rest. While we rely on enterprise-grade security protocols, please be aware that no method of transmission or digital storage over the internet is 100% secure. We strive to protect your data, but absolute security cannot be guaranteed.
B. Data Retention
We retain your personal information (name, email, and shipping records) for a period of two (2) years from the date of purchase. This timeframe allows us to handle international shipping windows, process potential hardware warranty claims, and comply with necessary tax obligations. After this period, your data is safely deleted.
6. Your Rights
Depending on your location (including the European Union under GDPR regulations), you have specific legal rights regarding your personal data. These include:
- The Right to Access: You can request a copy of the specific shipping and contact data we hold about you.
- The Right to Rectification: You can request that we update or correct your shipping address if it was entered incorrectly.
- The Right to Erasure: You can request that we delete your order history entirely from our database, provided the product has already been delivered and legal tax preservation timelines allow for it.
To exercise any of these rights, please contact us at the support email listed below.
7. Changes to This Policy
We may update our Privacy Policy from time to time to reflect slight operational adjustments or changing international transport regulations. Any updates will be posted directly on this page with an updated "Last Updated" date at the top. We encourage you to review this policy periodically.